FAQ
Do I need documents for you to print a number plate?
As we are a DVLA registered number plate supplier, we are required to see evidence of your identity and that you are legally allowed to use the registration plate we are supplying you. While we appreciate that this may be inconvenient, we aim to make the process as quick as easy as possible.
Checking your identity and the right to use the number plate ensures is vital and a legal requirement.
To confirm your identity we require one of the following:
- A Driving License
- A utility bill or a council tax statement dated within the last 6 months.
- A Bank or building society statement dated within the last 6 months.
- A national identity card
- A vehicle registration certificate (V5C, V5CNI)
- The new keeper supplement (V5C/2, V5C/2NI)
- Certificate of entitlement to the number (V750, V750NI)
- A retention document (V778)
- A renewal reminder for vehicle tax or SORN (V11 or V11NI)
- A temporary registration certificate (V379 or V379NI)
- A number plate authorisation certificate (V948) with an official stamp from the DVLA or from the DVSA
- An electronic number plate authorisation certificate (eV948)
You can send your documents to us via email or upload them through the online order form. If you have any questions about the identity or registration documents we are required to see from you, please get in touch.
Can I alter the spacing on my number plates?
Incorrect spacing on license plates carries a fine of up to £1,000 for the owner of the vehicle, and will also result in an MOT failure. As Marty's are a DVLA registered number plate supplier, we only print number plates in accordance with these regulations and will ensure that your plates are fully road legal. Any attempts at using any incorrect spacing through our system will lead to us correcting them to match the correct legal spacing.
Are you number plates road legal?
Yes. All of the number plates that we produce here at Marty’s have all of the necessary legal markings. This includes all of the information that the relevant authorities will need in order to trace the company that produced your number plates. This means that we are confident that we are producing number plates for you that are entirely road legal.
Are your registered with the DVLA?
As a registered number plate supplier, at Marty’s, we adhere to the rules and regulations set out by the DVLA. You can check our postcode (NE63 9UN) on the DVLA registered number plate supplier database https://www.gov.uk/number-plate-supplier.
This means that you can buy your number plate from us in the confidence that you will be entirely road legal, and that the correct fonts and spacing is used on your number plate.
The current rules and regulations on number plates can be found here https://www.gov.uk/displaying-number-plates/rules-number-plates
Will the number plates be pre-drilled?
The position of drill holes will vary between makes and models of vehicles. For this reason, plates will be sent without drill holes.
There are a number of different options when it comes to fixing your number plates to the vehicle. One option is to use adhesive sticky pads, another would be to use a fitting kit.
How do I attach my number plates?
To fix your new number plates to your vehicle, you can either use adhesive pads. This is the simplest option as it requires no drilling.
Alternatively, you could buy a fitting kit that will include all of the necessary fixtures required to fit your number plate.
If you are using screws to attach your plate, you may want to use your old plate as a template to work out where the screws will be attached.
How do I cancel my order?
Often, orders are printed immediately after they have been received and in some circumstances, it may not be possible to cancel or refund an order once it has been made. If you do need to amend or cancel your order, get in touch as soon as possible, ideally within the first hour after the order. In the event that the plates have not yet been made, we will be able to provide you with a refund.
Why was my order cancelled?
Once an order is placed if we have any issues, the wrong documents were uploaded or we haven’t received the documents via email will contact you via the email address used to place the order. If there is no response within 24 hours we will give you a call on the contact number provided on the order (we will leave a voicemail or send a text so you know it’s us). Failure to responded to either forms of contact within 48 hours of placing the order will result in the order being cancelled and money refunded.